This is the only way to completely skip their required script about service transfers. If the agent continues to press you about where you’re moving and adding TV, I suggest saying that you’re moving out of the United States. At this point, they will have no script left and will skip ahead to the actual cancellation.Simply say: “I need to cancel because I’m moving out of Spectrum’s service area.” This will take you to the retention department, where an agent will try to convince you that you should upgrade to TV instead of cancelling.They’ll run through several options like “upgrade” or “add TV” before finally offering the “remove service” option.When they ask what you’re calling about, say “service changes.”.They’ll pull up your account automatically from your phone number.Call the Spectrum cancellation number at (833) 267–6094.Spectrum employees are required to run through retention scripts before they let you actually cancel.įollow these steps to skip the scripts and complete the call in 10 minutes instead of 40+ minutes: The phone tree when you call Spectrum makes it difficult to cancel, because they hope to retain customers who are moving to another Spectrum service area or looking for bill reduction. I strongly recommend canceling in person, because it makes it much easier to avoid issues with equipment returns and disagreements about cutoff dates and billing. You can either cancel over the phone, or in person. Spectrum doesn’t allow you to cancel service online through your account or their mobile app. Notify Spectrum of your cancellation (by phone or in-person) While you'd think you could simply cancel service online, the closest Spectrum offers is the "moving" option in your account, which simply takes you to a page with every related option like transferring service, upgrading, or pausing. Give them a specific day to shut off service when you call, and make sure it’s within your current month, which you pay for at the beginning of each service period. If you do, they will charge you for the full next month. Do not try to do it the day your payment is due. If your move date is on or near your next month’s payment due date, make sure to cancel service a few days beforehand. This means that whenever you cancel, you are on the hook to pay for the full month - even if you’re moving just a couple days after the next payment period. ![]() Unfortunately, Spectrum stopped prorating bills back in 2019. Choose a cancellation date before next payment is due Click the download icon next to your most recent billing statement to review current balance. ![]() If you see an unexpected dollar amount, you can find and review line items on your bill here: Copies of your paper bills are stored under "billing" when you log in to. The balance should be displayed directly when you log in. Going in with a fully-paid account will make the process faster, particularly if you’ve been paying by mail and you’re moving. Check for unpaid balances on your current statementīefore you start the cancellation process, log into your account or check you last statement to make sure you don’t have any past-due charges.
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